Right of return/ cancellation
As all books are special and personally produced for each child, we cannot take back books. Therefore, it is very important to check all information entered when ordering.
We make every effort to describe our books as accurately as possible but we cannot guarantee that the colours will exactly match those shown on your internet browser.
Any times stated for manufacturing and delivery are estimates. We will make every effort to ensure your order is delivered within the time given, but we do not accept liability for any loss or expenses if the order is delayed.
When your order is delivered, check it carefully for any defects or damage. Accepting the delivery means you agree the order is in a satisfactory condition. If you can see damage, please sign the order as damaged and contact us immediately. We cannot refund or replace orders that were accepted as satisfactory on delivery.
If you do not take delivery of your order, we are under no obligation to refund you.
Please ensure you have sufficient funds to cover the full cost before placing your order. We retain the ownership of the order until we have received full payment.
You have the right to cancel your order and receive a full refund if:
- We have not delivered it within 30 days after the order was placed.
- There is an error in the manufacturing of your books, provided you contact us within 7 days of receiving your order.
We do not accept liability for any damage, costs, loss or expenses, both directly and indirectly caused, by reason of events outside of our reasonable control. This includes, but is not limited to, power failure, failure of equipment, government action, strikes and industrial action, or an act attributable to nature.
However, if you are unsatisfied with the book you received, please call or write us so that we can find a solution.
Effective Date: 13th March 2020
